QUESTIONS? CALL: (+351) 291 707 280 Cost of Normal National Call
Travel One Portugal is a highly qualified travel incoming / dmc agency.
T. +351 291 707 280 Chamada para a rede fixa nacional
Email: portugal@travelone.pt
Location (click for map)
Lisbon . Madeira . Algarve
OUR SERVICES
QUALITY, TRUST AND EXCELLENCE
At Travel One Portugal, we recognise our responsibility to contribute to a more responsible tourism sector. We aim to integrate environmental, social and ethical considerations into our internal operations, our decision-making processes and our cooperation with employees, clients, suppliers and destinations.
Our sustainability approach is based on continuous improvement. We regularly review our policies, objectives and practices and work with our partners to reduce negative impacts where possible while strengthening the positive contribution of tourism to local communities, cultural heritage and the environment.
Our main sustainability objectives are to:
- reduce energy, water and resource consumption across our offices;
- prevent waste and promote reuse and recycling;
- integrate sustainability considerations into purchasing and supplier selection;
- encourage suppliers and business partners to adopt responsible environmental and social practices;
- prioritise local products, services and experiences whenever appropriate and available;
- support local communities and help protect Portugal’s natural and cultural heritage;
- promote fair working conditions, equal opportunities, inclusion and professional development;
- protect children and respect internationally recognised human rights;
- provide clients and travellers with clear and reliable responsible travel information;
- monitor our performance and continuously improve our sustainability management system.
Travel One Portugal has implemented a range of measures across its offices in Madeira, Lisbon and the Algarve, including:
- internal policies for energy and water efficiency;
- procedures for waste reduction, separation, recycling and responsible disposal;
- measures to reduce unnecessary printing and the use of single-use materials;
- sustainable purchasing guidelines;
- sustainability criteria for the selection and evaluation of suppliers;
- regular communication and awareness initiatives for employees;
- employee training on sustainability, health and safety, responsible business practices and customer service;
- guidelines on child protection, human rights and the prevention of exploitation;
- responsible traveller information and recommendations;
- cooperation with local suppliers, guides, restaurants, accommodation providers and experience providers;
- monitoring through a sustainability action plan with defined responsibilities and objectives.
Our company has achieved Travelife Partner recognition.
Travelife Partner is the entry recognition level within the international Travelife sustainability programme for tour operators and travel agents. This recognition confirms our commitment to further improving the sustainability of our business operations through a structured sustainability management system and the implementation of recognised sustainability practices.
Travelife Partner recognition is awarded following an independent assessment based on the Travelife Partner criteria. During this assessment, our sustainability policy, objectives, management system, implementation of key sustainability practices and supporting documentation are evaluated against 60 mandatory sustainability criteria.
To maintain this recognition, our company is independently reassessed every two years to verify that we continue to comply with the Travelife Partner criteria.
Travelife Partner also provides the basis for progressing to the highest recognition level: Travelife Certified. This recognition is awarded following a comprehensive independent on-site audit based on the Travelife Certified criteria. This standard comprises more than 200 mandatory sustainability criteria and verifies the implementation of sustainability management and sustainability practices throughout the entire organisation.
More information about the Travelife programme, the different recognition levels, the validity of our current Travelife Partner recognition and the Travelife criteria can be found on the Travelife information website for travellers: travelife.info/travelers.
The Travelife Partner assessment covered Travel One Portugal’s sustainability policy, objectives, sustainability management system, implementation of key sustainability practices and supporting documentation against the 60 mandatory Travelife Partner criteria.
The recognition applies to our company’s sustainability management approach and the practices included within the scope of the Travelife Partner assessment. It does not mean that every individual trip, service or supplier used by Travel One Portugal has been independently certified or is free from environmental or social impacts.
Our complete Sustainability Policy is available here:
Download our Sustainability Policy
For questions about our sustainability approach, please contact:
Catarina Abrantes
Sustainability Coordinator
Travel One Portugal
catarina.abrantes@travelone.pt